Here is a "rant" post to tell you my opinion of the iPhone 5. In 3 months I am already on my 4th copy!
As a big fan of the iPhone, I bought the iPhone 5 as soon as it came out. I wanted to replace my iPhone 4, which although still going strong, was starting to experience some slowdowns.
So I bought my iPhone 5 on pre-order in mid-September 2012. I received the beast on time. But I quickly realized that there was some play in the vibrator button… If this detail could have passed on an entry-level phone, I estimated that at €900 I needed something close to perfection in terms of finish.
As usual, Apple did not hesitate to exchange my device by sending me a courier... in this regard, Apple remains at the top and is irreproachable.
September, October go by… and mid-November I notice that I systematically have a black dot that appears on the photos that I take using the rear camera of my iDevice! I say to myself "oh my" and contact Apple who suggests that I make an appointment in a genius bar when? Well sorry all the appointments are already taken (they only have a 7-day view)… try to make an appointment in a few days… Ok great!
So I went to the Genius Bar at the Apple Store Opéra, which noticed the problem and replaced my iPhone 5 64GB without any problems. Nice, but I'll have to buy a new screen protector...
I get home. Connect my new iPhone to my computer so I can restore it and install my backup when I notice a hair on the back of the machine (at least it's not in his hand). I run my finger through it to remove it... but, oh shock, the hair is stuck to the device. And when I look more closely I see that the cover in which the hair is caught is rather loose.
Greeted at the entrance by men in red (and yes, blue is less Christmassy), I am asked to queue behind the guy who is in charge of booking the Genius appointments… which I do, a bit irritated after showing them the object of my discontent.
After 15 minutes of queuing, I was taken straight to the Genius bar where an Apple employee, who was genuinely shocked by this problem (or at least playing his role of appeasement well), suggested that I wait 2 seconds while he went to the workshop to unscrew the back cover to remove the hair...
Dumbfounded, I protest and the guy quickly understands that on a new iPhone (they apparently don't do refurbs on the 5 yet) this is not tolerable.
So he finally exchanged my iPhone 5 for my 4th model in the series, while telling me that he would report this problem and that he would take photos...
In short, I'm on my 4th iPhone 5 and Apple will never make a commercial gesture!
One thing is certain, if the prices of Apple devices continue to increase, the quality of its products evolves symmetrically and deteriorates inexorably...
Article updated on January 24, 2021 by Byothe
