In a nutshell
- Saro Spadaro is an Italian entrepreneur and Chairman and CEO of The Maho Group, based in Sint Maarten.
- For more than twenty-five years, he has been developing projects in the hotel, real estate and Caribbean tourism sectors.
- According to him, artificial intelligence is a lever for evolution in the sector, provided that the human dimension of hospitality is preserved.
- Its approach combines technological innovation, operational excellence, and sustainable development.
- The Maho Group pursues a strategy based on responsible growth and sustainable integration into its environment.
A new stage for the hotel industry
Artificial intelligence is gradually transforming the hospitality industry. Process automation, service personalization, and operational optimization are now among the developments reshaping the sector.
For Saro Spadaro, however, this transformation should not make us lose sight of the very essence of hospitality: the human relationship.
At the helm of The Maho Group, headquartered in Sint Maarten, he has been developing for over twenty-five years a vision that combines innovation, operational management and quality of customer experience.
Who is Saro Spadaro?
Saro Spadaro is an Italian entrepreneur specializing in hospitality, real estate development and international tourism.
A graduate in business administration from Bocconi University in Milan, he built most of his professional career in the Caribbean, where he now heads The Maho Group.
The group designs, develops, markets and operates hotel complexes, residences and tourist destinations in Sint Maarten.
Its portfolio includes Sonesta Maho Beach Resort, Casino & Spa, Casino Royale, Diamond Casino, AquaMarina, BlueMarine Residences, BlueMarine Villas, Maho Village as well as Royal Islander Club La Plage and La Terrasse.
Artificial intelligence as a tool for improvement
For Saro Spadaro, artificial intelligence is not an end in itself but a tool to improve the performance of hotel companies.
Its use can help optimize many operational functions: predictive maintenance, inventory management, energy consumption, and team organization.
It can also enrich the customer experience by facilitating digital interactions and making journeys smoother.
The human element remains at the heart of the experience.
Despite the rise of new technologies, Saro Spadaro believes that the quality of the hotel industry still depends on the women and men who welcome travelers.
According to him, AI should enhance team skills rather than replace human relationships that build trust and customer loyalty.
This complementarity between innovation and human capital constitutes one of the guiding principles of its entrepreneurial vision.
A comprehensive approach to development
Beyond its hotel activities, The Maho Group incorporates sustainable development principles into its projects.
The group's projects aim to integrate seamlessly into the natural landscape while contributing to the vitality of local communities. This approach is also complemented by environmental and social initiatives undertaken in Sint Maarten.
For Saro Spadaro, economic development, territorial responsibility and innovation must progress together in order to build sustainable growth.
A vision proven in the field
This concept of leadership was illustrated during the passage of Hurricane Irma in 2017.
While Sint Maarten faced a major crisis, Saro Spadaro remained on site to coordinate evacuation operations and participate in reconstruction efforts.
An experience that reflects his belief that leadership is based first and foremost on responsibility, presence and the ability to act.
F.A.Q
Who is Saro Spadaro?
Saro Spadaro is an Italian entrepreneur, Chairman and CEO of The Maho Group, active in the hospitality and real estate sectors in the Caribbean.
What is The Maho Group?
The Maho Group develops, markets and operates hotel complexes, residences and tourism projects in Sint Maarten.
What is Saro Spadaro's vision regarding artificial intelligence?
Saro Spadaro believes that artificial intelligence can improve operational performance and customer experience while keeping the human relationship at the heart of hospitality.
Where does Saro Spadaro practice?
Saro Spadaro operates mainly in Sint Maarten, where The Maho Group develops its activities in hospitality, tourism and real estate.
What principles guide The Maho Group?
The group prioritizes long-term development based on the quality of projects, integration into the territory, environmental responsibility and commitment to local communities.
